FAQ's

How to Order?

Please go to www.amazon.co.uk to order the product you see on our website. All orders will be processed on Amazon. Toys Of Wood website is intended for business promotions and marketing use only.

Where Toys are Made from?

Toys of Wood Oxford Ltd. is based in Oxford, the UK. All of the toys are designed and business operating in Oxford. Like majority wooden toys of International brands, our products are made in China.

Are The Wooden Toys Safe?

All of our products are made of sustainable wood with environmentally friendly and non-toxic paints.  As a British Company, we strictly follow EC and CPSC toys safety standards. They are tested and certified by International Accredited laboratories.  We always do our best to provide high-quality products and second to none customer service.

What to Do If You Received a Faulty Product?

If you received a faulty product or product with missing parts, kindly contact us directly so we can offer you the best solution. Also, please send a photo of the faulty product so can forward this to the manufacturer to prevent the same issue to happen again.

How to Get the FREE Item in a Promotion?

In order to avail the free item, you will need to add the free item to cart together with the items you ordered and the promotion will automatically apply.

All of our stocks are with Amazon. If you have not added the free item to your basket, Amazon will not dispatch it to you.

How to Correct the Mistake in Shipping Address?

If an order has just placed and entered a wrong delivery address, please log in to your Amazon account and find your order details; you can then change to a new delivery address or cancel your order and make a new order with the correct address. You can only do so before Amazon dispatches your order. If you have a problem in doing this or your order has been dispatched, we recommend contacting the Amazon Customer Service.

You can contact Amazon Customer Service via your Amazon account.

How to Know the Recommended Age Group of the Toys?

Toy recommended age has been stated in every product detail page of the particular toy in Amazon. A sign on the toy packaging has also been added so parents will know if the toy is for 1+, 3+ and so on.

Return

To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, Search Amazon Help.

VAT Invoice

After receiving your item, you will find your VAT invoice available for downloading in your Amazon Account, which is on the top right corner of your order details.

According to Amazon rules we are not allowed to issue VAT invoices directly anymore. If you have any problem in downloading or any other issues, please get in touch with Amazon Customer Service.

Costumer Help

Most of the Toys of Wood Oxford products are despatched by Amazon.

If you have any questions regarding delivery, then please get in touch with Amazon customer service online or call Amazon customer service department on the following Amazon Marketplaces:

Amazon UK - 0800 496 1081 Mon-Sat 7am-9pm ( +44 207 084 7911 from overseas).
Amazon US - 00 1 206-266-2992
Amazon IT - 800 62 88 05
Amazon FR - 08 00 94 77 15, 00331 74 18 10 38 (international)
Amazon ES - 800 810 251, 0034 91 123 04 13 (international)
Amazon DE - Austria: 08 00-88 66 32 38
Switzerland: 08 00-74 00 20
International: +49 9 41-78 87 88

If you have any problems with our products, then please get in touch with us an email: info@toysofwood.co.uk. Regardless of how long you have bought it.

We always appreciate customers who get in touch to give us a chance to help rather than just leave negative feedback or negative product review. It is our ultimate goals to make our customers are happy with our products and services, we are here to help.

TOYS OF WOOD CUSTOMER SERVICE

Email: info@toysofwood.co.uk
help@toysofwood.co.uk

AMAZON CUSTOMER SERVICE DEPARTMENT

Phone: 0800 496 1081
( +44 207 084 7911 from overseas)
Monday to Saturday
7:00 A.M. - 9:00 P.M

CONNECT WITH US!