Toy Safety and Compliance
At Toys of Wood Oxford, safety is our highest priority.
We design and market our toys with appropriate age markings and take full responsibility for ensuring children’s safety. Unlike some sellers who label all toys as “3 years+” to avoid responsibility, we carefully assess and label each product according to its true safety requirements.
All of our products comply with the European (EC) and U.S. (CPSIA) toy safety directives, and every item is tested and certified by internationally accredited laboratories.
European Standards (EC Directive 2009/48/EC)
Our products conform to the following standards:
- EN 71-1:2014 – Mechanical and physical properties
- EN 71-2:2011 + A1:2014 – Flammability
- EN 71-3:2013 + A1:2014 – Migration of certain elements
United States Standards (CPSIA & ASTM F963-16)
Our products also meet the requirements of the Consumer Product Safety Improvement Act (CPSIA, HR4040) and ASTM F963-16, covering:
- Physical and mechanical testing
- Flammability testing
- Heavy elements in paints and surface coatings
- Heavy metals in substrate materials
We also ensure compliance with limits for phthalate contents, including:
- DEHP (Di-2-ethylhexyl phthalate)
- DBP (Dibutyl phthalate)
- BBP (Benzyl butyl phthalate)
- DINP (Diisononyl phthalate)
- DNOP (Di-n-octyl phthalate)
- DIDP (Diisodecyl phthalate)
Transparency
Details of testing reports and certifications can be provided upon request.
Every toy we offer is designed to provide safe, high-quality, and educational play for children around the world.
AMAZON UK CUSTOMER SERVICE DEPARTMENT
For enquiries regarding orders, payments, deliveries, returns, or refunds, please contact Amazon Customer Service:
Phone: 0800 496 1081 or (+44 207 084 7911 from overseas)
Monday to Saturday: 7:00 A.M. – 9:00 P.M.
TOYS OF WOOD OXFORD CUSTOMER SERVICE
If you have received a faulty item or would like to share feedback about a product, please contact us via the Amazon Messaging System or using the details printed on your product packaging.
