Frequently Asked Questions (FAQ)

How to Order

All Toys of Wood Oxford products are sold exclusively via Amazon.
To order any product shown on our website, please visit www.amazon.co.uk and search “Toys of Wood Oxford.”
Our website is for product information and brand promotion only — all purchases are processed safely through Amazon.

Where Are the Toys Made?

Toys of Wood Oxford Ltd is based in Oxford, UK, where we design and manage all operations.
Like most international wooden toy brands, our products are manufactured in China under strict quality control and regular third-party testing.

Are the Wooden Toys Safe?

Absolutely. Our toys are made from sustainable wood and painted with eco-friendly, non-toxic paints.
As a British company, we fully comply with European (EC) and U.S. (CPSC/CPSIA) toy safety standards.
All products are tested and certified by internationally accredited laboratories to guarantee child safety.

What Should I Do If I Receive a Faulty Product?

If your item is faulty or has missing parts, please contact us via Amazon’s Messaging System or better directly get in touch with us using the email or phone printed on the product packaging box .
Kindly attach a photo of the issue — this helps us forward it to the manufacturer to prevent it from happening again.
We will always do our best to resolve the problem quickly and ensure your satisfaction.

How to Get the Free Item in a Promotion

Very rarely we do promotion in Amazon marketplaces. When promotion is on, to qualify for a free promotional item, please add both the promotional item and your purchased item to the same Amazon basket.
The discount will apply automatically at checkout.
If the free item was not added to your basket, Amazon cannot dispatch it later and you would lose the promotion opportunity.

How to Correct a Mistake in the Shipping Address

If you entered an incorrect delivery address, log in to your Amazon account, go to Your Orders, and update or cancel your order before it’s dispatched.
Once Amazon ships your order, address changes are no longer possible.
If you need further help, please contact Amazon Customer Service through your Amazon account.

How to Know the Recommended Age for Each Toy

Each product’s recommended age is clearly shown on its Amazon detail page and printed on the product packaging (e.g., 1+, 3+, 6+).
Please always check the age label before purchase or use.

Returns

Amazon allows 30 days return. To return a product, please visit Amazon’s Online Return Center and follow the instructions to request a return authorization.

VAT Invoices and Business VAT Numbers

After receiving your item, you can download your VAT invoice directly from your Amazon account under Your Orders (for UK and EU customers).
If you experience any difficulty downloading it, please contact Amazon Customer Service for assistance.

If you require a business VAT invoice showing your company VAT number, please make sure to add your business address and VAT number in the Billing Address section of your Amazon account.
This information will then automatically appear on your downloadable VAT invoice issued by Amazon.

Customer Help

Most Toys of Wood Oxford products are dispatched and fulfilled by Amazon.
For questions about order, payment, delivery, returns and refund, please contact Amazon Customer Service for your marketplace:

Amazon UK – 0800 496 1081 (Mon–Sat, 7am–9pm)
+44 207 084 7911 (Overseas)
Amazon US – 00 1 206-266-2992
Amazon IT – 800 62 88 05
Amazon FR – 08 00 94 77 15 / +33 1 74 18 10 38
Amazon ES – 800 810 251 / +34 91 123 04 13
Amazon DE – Austria: 0800 8866 3238 / Switzerland: 0800 740 020 / International: +49 941 7887 88

If your issue relates to product quality or feedback, please contact us through Amazon’s messaging system or directly get in touch with us using the details printed on your product packaging.

We do our best in providing you best quality products. If you received a faulty item, we truly appreciate customers who contact us directly before leaving a negative review — it gives us the opportunity to help and improve.
Our goal is simple: to make every customer happy with our products and service.